Privacy Policy

Ryde Kia is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Ryde Kia manages personal information. It is structured as follows:

1. Personal information Ryde Kia collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Ryde Kia and complaints
10. Changes to Privacy Policy

1. Personal information Ryde Kia collects

The main types of personal information Ryde Kia collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Ryde Kia such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Ryde Kia's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Ryde Kia's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Ryde Kia's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Ryde Kia.

Ryde Kia collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Ryde Kia keeps of telephone calls, or emails received, or messages sent to Ryde Kia or posted on Ryde Kia's pages on social media);
• Ryde Kia's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Ryde Kia collects personal information in connection with running its business directly from the individual concerned. On occasion Ryde Kia may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Ryde Kia stores personal information in electronic and paper form.

Ryde Kia uses and discloses personal information as follows:

• to source vehicles and sell them to Ryde Kia's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Ryde Kia's customers and prospective customers;
• to obtain products, services or information from Ryde Kia's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Ryde Kia knows about them);
• to operate and manage Ryde Kia's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Ryde Kia. For example, Ryde Kia may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Ryde Kia also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Ryde Kia uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Ryde Kia uses in the operation of the computer program is browsing history on Ryde Kia's websites, name, contact information, and other information you may input into Ryde Kia's websites. The level of human oversight Ryde Kia provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Ryde Kia's staff.

4. Cookies

Ryde Kia uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Ryde Kia's web server. Ryde Kia may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Ryde Kia's platforms and those social media platforms. Ryde Kia's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Ryde Kia's website.

5. Links to other websites

Ryde Kia's website may contain links to third party websites. Ryde Kia does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Ryde Kia and do not wish to receive these communications from Ryde Kia in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Ryde Kia.

7. Overseas transfers

Ryde Kia's website/s are hosted in Australia. On occasion, a third party service provider Ryde Kia engages or that Ryde Kia is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Ryde Kia holds about them by contacting Ryde Kia during business hours on 02 9160 7751 or via the contact page.

Ryde Kia may require an individual making a request to verify their identity before processing their request.

Ryde Kia will aim to respond to all requests promptly and within 30 days.

Ryde Kia may refuse a request where permitted or required by law. Ryde Kia will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Ryde Kia and complaints

If you have any queries, concerns or complaints about how Ryde Kia handles your personal information please contact Ryde Kia during business hours on 02 9160 7751 or via the contact page. Ryde Kia may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Ryde Kia can understand the nature of your concern. In most cases, Ryde Kia will ask that you put your request in writing.

Ryde Kia takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Ryde Kia's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: 02 9160 7751
• Mailing Address: 891-895 Victoria Rd, West Ryde, NSW, 2114

10. Changes to Privacy Policy

Ryde Kia may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.